Head of Claims

A Company That MattersInsurance exists to support people at their most vulnerable, after an accident, illness, theft, fire, or crisis. Claims are the moment of truth. That’s why we’re passionate about making every claim more empathetic, more efficient, and more human.ClaimSorted is an AI-native Third Party Administrator that manages claims operations for insurers across auto, property, travel, gadget, pet, renters, and liability. We combine world-class claims talent with proprietary AI systems to deliver dramatically faster resolutions, lower leakage, and a fundamentally better customer experienceWe’re backed by some of the largest funds in the world Y Combinator, Atomico, and Eurazeo, and already manage claims for MGAs and insurers across the US, UK, and Europe, including publicly traded companies and some of the most well-known household names.Now we’re looking for a Head of Claims to help redefine how claims should operate in the modern world. Not optimize around the edges. Not maintain legacy processes. Rebuild the function entirely.The RoleThis role requires 5 days a week in-person at our London, New York or future Dallas officeThis is not a traditional insurance leadership role.We are looking for someone who sees claims as an operational, technical, and product problem - not just a people-management problem.Your mission will be to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication.You will own claims standards across the company and work directly with founders, product, engineering, and operations to rethink every part of the claims lifecycle.You’ll build systems that scale.You’ll coach technical excellence into the organization.You’ll personally handle claims to stay close to reality.You’ll make hard decisions under pressure.And you’ll help create the operational model that defines the future of claims.This role is for someone ambitious enough to believe the industry can operate radically better than it does today.What You’ll DoRebuild claims operations from first principlesRedesign workflows, escalation structures, QA systems, and claims governanceIdentify operational bottlenecks and eliminate unnecessary complexityBuild scalable claims standards across multiple lines of business and regionsPartner with product and engineering teams to automate and improve workflows using AIOwn technical claims excellenceDefine claims handling standards across auto, property, liability, travel, renters, and other productsOwn governance for complex, high-risk, litigated, or precedent-setting claimsDrive improvements in leakage, fraud prevention, recoveries, and audit performanceReview difficult claims personally and make final technical decisions where neededBuild elite claims teamsHire and develop exceptional Claims Handlers, Team Leads, QA specialists, and handlersRaise the technical bar across the organizationCreate coaching systems, calibration frameworks, and technical trainingBuild a culture of ownership, urgency, and high standardsPartner with customersAct as the senior claims expert in customer and partner meetingsSupport launches, audits, escalations, and strategic insurer discussionsBuild trust with carriers, MGAs, brokers, and enterprise partnersWhy Join ClaimSortedWork on one of the largest unsolved problems in insuranceHelp define the future operating model for claimsWork directly with foundersHigh ownership and real impactCompetitive compensation + meaningful equityFast-moving environment with exceptional peopleOpportunity to build a category-defining companyExperience7–15 years of claims experienceDeep technical claims expertise across auto, property, and liabilityExperience working in a startup or a scale upExperience leading claims operations and technical governanceExperience managing Team Leads and Claims ManagersStrong understanding of leakage, fraud, litigation exposure, recoveries, and QA frameworksStrong knowledge of regulatory and compliance requirements, with ability to integrate these into operational processesLegal background strongly preferredYou should thrive here if you:Get frustrated by inefficient systems and want to rebuild themCare deeply about operational excellenceEnjoy making difficult decisions under pressureLike being close to the work instead of managing from a distanceOperate with urgency and intensityPrefer ownership over bureaucracyWant to build something industry-definingOutcomes You’ll OwnClaims quality and technical accuracyLeakage reductionComplaint ratesSLA and backlog performanceQA and audit scoresFraud and litigation outcomesRecovery performanceTeam quality and satisfactionClaims governance across all accountsBenefitsCompetitive salary beyond the industry standardGenerous, transparent equity participationSkilled Worker visa sponsorship in the UK28 days annual leave plus bank holidays(20 Days in the US)30 days of remote work annuallyHealth insurancePension contributions in line with UK auto-enrolment requirementsCompany offsites