Founding Product Operations Manager

Why AuctorAuctor is building the AI layer for professional services and software implementation. Think of us as the brain behind the best solution engineers, forward-deployed engineers, and onboarding teams—automating the documentation, the discovery, and the decision-making that powers $400B+ in services work. We're going after one of the biggest software categories of the decade. Some reasons to join Auctor are:Role OverviewAs a Product Operations Manager, you'll work alongside our founding team of engineers and product leaders to build the infrastructure that turns raw customer signal into sharp product decisions. Your mission is to give a fast, opinionated team the data, structure, and shared context it needs to know what to build, why it matters, and whether it's working.You'll own the systems that connect our customers, engineering, deployment, and go-to-market—synthesizing feedback into clear themes, defining the metrics that tell us whether the product is landing, and keeping the whole company oriented around the same priorities. This role requires a structured and analytical mindset, sharp product intuition, and a bias for building process that creates clarity instead of overhead.No Two Days Are the Same, But You Can Expect To:Own how customer feedback gets captured—synthesizing requests and sentiment from deployment, sales, and Slack into a structured view of demand by account and themeDefine and instrument the metrics that show whether the product is working, from usage and adoption to pilot-to-annual conversionBuild the dashboards and reporting that give the team a clear, real-time read on product healthRun the recurring product sync and other rituals so they drive real product decisions, not status updatesDocument the vision, the roadmap, and the why behind each initiative so the full team stays alignedPartner with go-to-market on positioning, product assets, demos, and launch readinessWork directly with deployment strategists to turn field insight into roadmap inputOwn and rationalize the product tech stack—the tools the team relies on for feedback, analytics, and documentationEstablish the frame for prioritization so requests are weighed against the vision and customer impact, not who asks loudestWhat We ValueIntellectual curiosity—you're not satisfied with surface-level answers and will dive deep into customer problemsLow ego—the outcome matters more than who gets creditComfort with ambiguity—you thrive in unstructured environments and open-ended problemsBias for action—you'd rather ship something imperfect than wait for perfectCustomer obsession—you genuinely enjoy solving hard problems for real peopleAdaptability—willing to learn, guide, lead, and follow as the situation demandsWhat You'll Have2-10+ years of experience in product operations, product management, strategy & ops, business operations, or consulting—ideally in enterprise softwareStrong written and verbal communication skillsExperience with data and metrics; comfort with technical concepts and product tooling (coding not required but a plus)Nice to HaveFamiliarity with enterprise platforms (Salesforce, Oracle, SAP, NetSuite, Workday, ServiceNow) or implementation methodologiesExperience standing up or scaling a product operations functionExperience at an early-stage startupBenefitsEquity with real upside – you're joining early, and your equity reflects thatCompetitive, top-of-market salaryMedical, dental, and vision coverageMonthly wellness stipendUnlimited PTO – take the time you needDaily meal stipend, plus dinner covered on the nights you're working lateWeekly happy hours and team outings because work is better with people you actually like