Senior Support Engineer

LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we're looking for an Engineering Manager to lead the team building the leading OSS AI gateway.About the RoleWe're looking for a Senior Support Engineer to own our support queue and drive our customers to success. Because LiteLLM is a developer tool, this person needs to be technical. You'll dig into our customers' issues, understand them deeply, and unblock them.The core of this role is simple: work the queue, address tickets, and make our customers successful with the product. We're looking for someone who is obsessed with getting to the root cause of problems rather than applying surface-level fixes. The best people in this role understand the real depth of a problem before they solve it.ResponsibilitiesOwn the support queue and work through tickets to drive customers to successDiagnose customer issues and solve for the root cause, not just the symptomReproduce customer issues in their specific environmentsSubmit pull requests for bug fixes and improvements where neededAct as the technical voice of the customer back to engineeringWhat We're Looking ForTechnical depth and real familiarity with the LiteLLM product surfaceObsessed with customers and making them successful with the productObsessed with solving root causes rather than patching over problemsMetrics-driven and hardworking, ready to move through a high volume of ticketsA strong bias toward understanding problems deeplyWhy Join LiteLLM?Fast-paced growth environment with deep technical ownership.Competitive salary, health, dental, and vision benefits, 401k plan with 3.5% match.