Founding Deployment Strategist

BUILDING A MORE RESILIENT WORLDAt ClaimSorted, we're building a more resilient world - one where people and businesses have the confidence to pursue bigger opportunities. We're doing this by transforming how insurance delivers on its most important promise: helping people and businesses recover when things go wrong.The world's largest insurers and Fortune 500 companies work with us to handle claims and manage risk more efficiently, so they - and the people they protect - can move forward with confidence.Backed by Y Combinator, Atomico and Eurazeo, we grew 10x in the past year - and we're just getting started.THE ROLEWe're looking for a Founding Deployment Strategist to own what happens after an AI system is built - making sure every automation we ship actually gets adopted, trusted, and used the way it was designed to be.You'll own the rollout, not just the build - define how a new automation gets introduced to claims teams: who needs training, what changes in their workflow, and how we know it's actually landedYou'll be the bridge between engineering and the people using what they build - translate what claims handlers need into deployment plans engineering can execute against, and translate technical capability back into something non-technical teams can actually useYou'll make adoption measurable, not assumed - track usage, gather feedback, and flag when a deployed automation isn't landing the way it should, before it becomes a bigger problemWe love working together in the office, so this is a full-time, office-based role in our London office. We're a tight-knit team that genuinely enjoys building this together, and we think you'll feel that from day one.WHO YOU AREWe care more about hunger and grit than years on a resume. You might come from a technical program management, solutions consulting, or product operations background — what matters is you can sit between a technical team and a non-technical one and make both sides successful.Strong understanding of how AI/agentic systems actually work — enough to have a real conversation with engineers, even if you're not writing the code yourselfExcellent at translating technical capability into plain language — you can explain what an automation does and why it matters to someone with no technical backgroundStructured and process-minded — you can design a rollout plan, not just react to one going wrongComfortable owning outcomes you don't fully control — adoption depends on people, not just good engineering, and you know how to influence bothOUR VALUESMove Fast – Act decisively, iterate quickly, optimize for momentum.Always Overdeliver – We exceed expectations in everything we do.Think Customer-First, Always – The customer experience drives every decision.Challenge the Status Quo – We innovate relentlessly and never settle for 'good enough.'Say It How It Is – Transparency and direct communication build trust.COMPENSATION & BENEFITSGenerous, transparent equity participationSkilled Worker visa sponsorship28 days annual leave plus bank holidays30 days of remote work annuallyPrivate medical insurancePension contributionsCompany offsitesAccelerated promotion track in a high-growth environment