Team Leader - Technical Claims

Job Title: Technical Claims Team Lead Type: Full-Time Location: RemoteWhat we are looking forWe are looking for an experienced Team Leader to join our talented Claims Department. This person will lead a team of expert Technical Claims Handlers, covering Complaints, Fraud, Quality Assurance, Recoveries and Payment Controls.ResponsibilitiesLine management of a team of Technical Claims Handler, including all HR and Performance managementDrive top performance and KPI achievement in your teamClaims workflow allocation and capacity planning to achieve high productivity and quality resultsQuality Assurance checks and coaching to improve quality of technical claims team outputMaintain detailed and robust oversight of the technical claims portfolio, including the escalation of any risksSkills and Experience requiredA minimum of 5 years experience in an Insurance Claims Leadership Role managing +8 Direct ReportsA minimum of 5 years experience in at least one of: Complaints / Fraud / Quality AssurancePrevious experience leading in a start-up high-growth companyDeep expertise claims handling and insurance best practicesAbility to use data to drive understanding and decision makingExperience coaching colleagues to achieve improved quality and productivityAbility to inspire and achieve top performance from your teamHighly organised and able to self-prioritise workload for the benefit of business and customerA team player, always willing to support colleagues to achieve the right results