Head of Workplace Operations

Outset invented a better way to do research: AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures. The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people. We’re a tight-knit team serving some of the world’s largest enterprises.You'll lead and scale Outset's global workplace operations function. You own the strategy, execution, and team behind our physical office experience - managing our San Francisco and New York offices, overseeing facilities, real estate, vendor relationships, event logistics, and day-to-day operational logistics across multiple locations. You'll hire, develop, and lead an Office Manager based in San Francisco and build a world-class operations team. You're accountable for ensuring Outset's offices are productive, well-maintained, and welcoming environments.*This role is 5 days onsite in SFResponsibilities• Hire, onboard, mentor, future workplace operations team members• Build a strong operations culture and scale processes as the team grows• Oversee day-to-day office operations across SF and NYC: supplies inventory, maintenance scheduling, cleanliness standards• Manage vendor relationships: janitorial, IT support, maintenance, security, utilities, and negotiate contracts• Direct office equipment and technology management: conference room setups, AV systems, WiFi, hardware procurement and troubleshooting• Ensure compliance with safety, building codes, and accessibility standards across both locations• Manage lease administration: renewals, amendments, rent escalations, landlord communications, and strategic real estate decisions• Plan and execute space utilization: monitor occupancy, identify expansion or reduction needs, optimize desk/meeting room allocation• Lead office renovations and improvements: gather requirements, manage contractors, ensure on-time and on-budget delivery• Manage real estate budgets and capital expenditures across both offices; forecast and track spending• Coordinate office events: all-hands, team celebrations, client visits, conferences and off-sites• Manage meeting room scheduling and booking systems; oversee room setups for events and presentations• Source and manage office amenities: coffee, beverages, snacks, wellness programs, workplace culture initiatives• Own workplace operations budget: forecast, track spending, identify cost savings opportunities, and drive efficiency• Track and report on operational metrics: occupancy, square footage costs, vendor performance, incident reports, and team KPIs• Develop and execute long-term workplace strategy aligned with company growth and cultureQualifications• 7+ years in workplace operations, facilities management, office management, or real estate administration, with at least 2+ years in a leadership or management role• Experience managing or supporting a growing tech company (startup or scale-up) through multiple growth phases• Proven experience managing teams and building scalable operations• Experience managing multiple office locations or scaled workplace operations across geographies• Expert vendor and contract management; comfort negotiating with landlords, service providers, and cross-functional partners• Budget ownership: experience forecasting, tracking, optimizing operational spend, and managing capital projects• Project management skills: ability to coordinate multiple initiatives (renovations, moves, events) simultaneously• Strong organizational and attention to detail; comfort with both strategic planning and tactical execution• Excellent communicator and stakeholder manager; ability to partner with leadership across departments and levels• Background in capital project management (office buildouts, renovations, fit-outs)• Familiarity with OSHA, ADA, or building code compliance• Experience with cross-functional strategic planning and organizational change management