Quality Assurance Handler

Ready to grow your claims career faster than the traditional industry allows?We’re looking for a Quality Assurance Handler to join ClaimSorted.This role is ideal for:a Quality Assurance Handler who wants to build their career at a company that rewards performance, not tenuresomeone with 5+ years of claims experience who is hungry to learn and grow fastWe are not looking for tenure for the sake of it. We are looking for people with talent, ambition, work ethic, and the drive to build a real career.Turning risk into opportunityHuman progress runs on a single trade: risk for opportunity. Every venture worth doing - a new business, a new home, an exciting trip - means accepting the chance it goes wrong. Insurance is what lets us take those chances anyway, and the claim is the moment it either delivers on that promise or fails to.We're rebuilding that moment. ClaimSorted is an AI-native claims solution for insurers and large corporates that resolves claims faster, fairer, and more reliably than the industry ever has. Handle risk that well, and people are free to take on more of it - that's how you push society toward opportunity: not by eliminating risk, but by making recovery so fast and certain it stops being a reason to hold back.We're one of the fastest-growing InsurTechs - scaling 10x YoY, processing hundreds of millions in claims payouts, and backed by the world's leading investors: Y Combinator, Atomico, and Eurazeo.What you’ll doConduct quality audits on open claims, closed claims and telephone callsIdentify areas of failure, both on an individual and broader operational levelConduct feedback session with claims handlersWork with Team Leaders to support quality improvement plans for individual team membersIdentify process improvement opportunities to improve quality of claims handlingSupport broader technical claims functions, such as complaints and payment controlsWhat we’re looking forBased in or willing to relocate to Dallas, TX with work authorization5 Days in our Dallas Office Licensed claims adjuster 5+ years of claims experience in at least two of the following product lines - property, auto, travel, liability2+ years of experience in conducting quality assurance of insurance claimsStrong organisation and ability to prioritise independentlyComfortable using data to make decisionsTeam-oriented, hardworking, and ambitiousStartup or high-growth experience is a plusWhy join usThis is a chance to grow faster than you would at a traditional insurer or claims business.You’ll get real responsibility, real training, and the opportunity to build your career in a high-performance environment that rewards talent and hard work.If you’re ready to step up, work hard, and build a career in claims, we’d love to hear from you.Our ValuesMove Fast – Act decisively, iterate quickly, optimise for momentum.Always Overdeliver – We exceed expectations in everything we do.Think Customer-First, Always – The customer experience drives every decision.Challenge the Status Quo – We innovate relentlessly and never settle for ‘good enough.’Say It How It Is – Transparency and direct communication build trust.Compensation & BenefitsCompetitive salary beyond the industry standardQuarterly performance bonus: up to 15% of quarterly salaryEquity participation: stock options as an early-stage team memberMedical, dental and vision insurance for you and your dependents401(k) with 4% company match20 Days annual PTOAccelerated promotion track in a high-growth environment