Quality Assurance Handler

Ready to grow your claims career faster than the traditional industry allows?We’re looking for a Quality Assurance Handler to join ClaimSorted.This role is ideal for:a Quality Assurance Handler who wants to build their career at a company that rewards performance, not tenuresomeone with 5+ years of claims experience who is hungry to learn and grow fastWe are not looking for tenure for the sake of it. We are looking for people with talent, ambition, work ethic, and the drive to build a real career.About ClaimSortedClaimSorted is a Third-Party Administrator (TPA) that manages insurance claims end to end on behalf of insurers, in a ~$200B industry.We combine a high-performing claims team with an AI-enabled platform to deliver claims up to 3x faster, with better service and better economics for insurers.We’re backed by Y Combinator, Atomico, and Eurazeo, have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums.What you’ll doConduct quality audits on open claims, closed claims and telephone callsIdentify areas of failure, both on an individual and broader operational levelConduct feedback session with claims handlersWork with Team Leaders to support quality improvement plans for individual team membersIdentify process improvement opportunities to improve quality of claims handlingSupport broader technical claims functions, such as complaints and payment controlsWhat we’re looking for5+ years of claims experience in one of the following product lines - property, auto, travel, liability2+ years of experience in conducting quality assurance of insurance claimsStrong organisation and ability to prioritise independentlyComfortable using data to make decisionsTeam-oriented, hardworking, and ambitiousStartup or high-growth experience is a plusWhy join usThis is a chance to grow faster than you would at a traditional insurer or claims business.You’ll get real responsibility, real training, and the opportunity to build your career in a high-performance environment that rewards talent and hard work.If you’re ready to step up, work hard, and build a career in claims, we’d love to hear from you.Our ValuesMove Fast – Act decisively, iterate quickly, optimise for momentum.Always Overdeliver – We exceed expectations in everything we do.Think Customer-First, Always – The customer experience drives every decision.Challenge the Status Quo – We innovate relentlessly and never settle for ‘good enough.’Say It How It Is – Transparency and direct communication build trust.Compensation & BenefitsCompetitive salary beyond the industry standardRemote working roleQuarterly performance bonus: up to 15% of quarterly salaryEquity participation: stock options as an early-stage team memberMedical, dental and vision insurance401K match (4%)20 Days Paid time offAccelerated promotion track in a high-growth environment