Account Manager - Health Systems

Role OverviewAs an Account Manager at Latent Health, you will own the post-implementation success of our health system customers, operating with deep customer obsession and a strong sense of ownership. You’ll be accountable for driving adoption, delivering measurable clinical and operational outcomes, and clearly demonstrating ROI by tying product usage to real-world impact.Healthcare is fundamentally relationship-driven. Success in this role requires building trusted, long-term partnerships across complex, matrixed health systems—resulting in satisfied, referenceable customers who advocate for Latent’s impact. You’ll thrive in ambiguity, operate independently, and be energized by transforming healthcare through customer advocacy.This is a hybrid role based in New York City or San Francisco, with an expectation to be in the office three days per week.Key ResponsibilitiesBuild and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accountsOwn the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structuresDrive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROIProactively identify and mitigate risks related to change management, resourcing, and workflow alignmentOwn renewals by ensuring customer value is clear, measurable, and aligned with executive prioritiesIdentify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomesPartner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issuesTranslate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisionsBuild and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-throughQualificationsRequired5+ years of experience in Account Management, Customer Success, or a similar post-sale roleExperience supporting health systems, hospitals, or enterprise healthcare customersProven success driving renewals and expansion in complex, regulated environmentsStrong executive presence with excellent cross-functional communication skillsPreferredExperience with healthcare IT, AI/ML platforms, or clinical workflow toolsFamiliarity with hospital operations, pharmacy, clinical informatics, or quality programsExperience working with multiple stakeholder personas and long sales or adoption cyclesWhat We ValueComfort pushing the pace — Latent moves quickly, and adaptability is essentialA collaborative mindset paired with clear, thoughtful communicationA proactive, ownership-driven approach to problem-solving in a high-growth environmentA strong work ethic with a commitment to quality, rigor, and attention to detailCompensationThis role offers a base salary of $150K–$160K, plus uncapped variable compensation (20–33% of base), bringing total on-target earnings into a competitive range. The package also includes meaningful equity and full benefits. Compensation is flexible based on experience, and we encourage candidates outside this range to apply.Why You Should Join UsBacked by top-tier investors including General Catalyst, Conviction, and Y CombinatorMission-driven, high-caliber team building products healthcare partners genuinely loveHigh-impact role on a small, fast-growing teamCompetitive pay, performance-based incentives, and equityComprehensive health, dental, and vision benefitsPaid parental leave and unlimited PTO