Account Manager - Health Systems (New York City)

About LatentLatent is the enterprise pharmacy intelligence platform, powered by a clinical agentic engine, that enables health systems to grow their pharmacy operations and serve more patients. One engine works across the pharmacy journey to identify patients who qualify for care, improve medication access, capture eligible prescriptions and support patients throughout treatment.Latent’s platform enables more than 60+ leading health systems that collectively serve an estimated 70 million people. Founded by Sri Somasundaram and Rishabh Jain, Latent has raised $80 million from Transformation Capital, Spark Capital, Conviction, General Catalyst, Y Combinator, and others.The RoleAs an Account Manager at Latent Health, you will own the post-implementation success of our health system customers, operating with deep customer obsession and a strong sense of ownership. You’ll be accountable for driving adoption, delivering measurable clinical and operational outcomes, and clearly demonstrating ROI by tying product usage to real-world impact.Healthcare is fundamentally relationship-driven. Success in this role requires building trusted, long-term partnerships across complex, matrixed health systems—resulting in satisfied, referenceable customers who advocate for Latent’s impact. You’ll thrive in ambiguity, operate independently, and be energized by transforming healthcare through customer advocacy.Must be willing to work onsite from our NYC office - expected 3 days a week.Must be willing to travel as needed for customer engagements.What You'll DoBuild and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accountsOwn the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structuresDrive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROIProactively identify and mitigate risks related to change management, resourcing, and workflow alignmentOwn renewals by ensuring customer value is clear, measurable, and aligned with executive prioritiesIdentify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomesPartner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issuesTranslate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisionsBuild and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-throughWhat We're Looking ForRequired5+ years of experience in Account Management, Customer Success, or a similar post-sale roleExperience supporting health systems, hospitals, or enterprise healthcare customersProven success driving renewals and expansion in complex, regulated environmentsStrong executive presence with excellent cross-functional communication skillsPreferredExperience with healthcare IT, AI/ML platforms, or clinical workflow toolsFamiliarity with hospital operations, pharmacy, clinical informatics, or quality programsExperience working with multiple stakeholder personas and long sales or adoption cyclesNice to HaveComfort pushing the pace — Latent moves quickly, and adaptability is essentialA collaborative mindset paired with clear, thoughtful communicationA proactive, ownership-driven approach to problem-solving in a high-growth environmentA strong work ethic with a commitment to quality, rigor, and attention to detailWhy Join LatentBacked by top-tier investors including General Catalyst, Conviction, and Y CombinatorWork alongside a high-caliber team building products our healthcare partners loveWork on mission-critical problems at the intersection of AI and healthcareReal ownership and visibilityHigh-impact role on a small, fast-growing teamBenefitsCompetitive compensation, including meaningful equityMedical, dental, and vision insurance for employee and dependentsFlexible PTO policyPaid parental leaveFertility and family-building stipend through Carrot