Senior Content Marketing Manager, Storytelling

ABOUT RETELL AIRetell AI is using first principles to reimagine the call center with cutting-edge voice AI.Thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we have scaled to $80M ARR with a team of 50 people, up from $5M at the start of 2025.Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we’re creating intelligent AI “workers” that can act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving customer interactions.We’re growing quickly and looking for ambitious builders who want to tackle hard technical problems, move fast, and have real impact at one of the fastest-growing voice AI startups.Let’s build the future together.We’re a top 50 AI app in a16z list: https://tinyurl.com/5853dt2x#4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025We're also one of the top ranking startups on: https://leanaileaderboard.com/Enterprise tech 30: https://www.wing.vc/et30/overviewABOUT THE ROLERetell AI is the voice AI platform for enterprise contact centers. We work with customers like CVS/Aetna, American Airlines, Lenovo, and Grab, and we have more customer stories than we can tell.We are hiring a Senior Content Marketing Manager to own how those stories get told. You will interview customers like a reporter, find the angle a marketer would miss, and produce case studies and strategic blogs that people actually read and sales actually sends.This is a high-ownership craft role. You report to the CEO and work closely with the founding team.KEY RESPONSIBILITYThis hire owns customer storytelling, case studies, and strategic editorial at Retell. Company voice only. Reports to the CEO. Programmatic SEO is explicitly NOT in this role (owned by SEO/AEO team).Own Retell’s customer storytellingFind, interview, and write stories from Retell’s most strategic customers.Turn customer outcomes into compelling case studies, customer stories, video briefs, sales-friendly narratives, and social excerpts.Build strong relationships with customer champions, sales, and customer success so Retell always has a pipeline of stories worth telling.Write strategic editorial contentWrite sharp essays, industry POVs, benchmark narratives, founder-led posts, and thought-leadership pieces that help define the voice AI category.Translate complex topics like contact center automation, AI agents, latency, evaluation, containment, and enterprise deployment into stories buyers actually want to read.Bring a reporter’s eye to Retell’s market: find the angle, write the hook, and make the piece useful from the first paragraph.Social StorytellingBring a reporter’s eye to Retell’s company channels.You’ll spot the angles inside customer wins, product breakthroughs, company milestones, team rituals, event moments, and the way we build, work, and play. You’ll turn those moments into sharp social posts that keep the Retell story alive and make the company feel worth following.Shape Retell’s website storytellingWrite and refine website narratives across homepage sections, product pages, use-case pages, industry pages, customer pages, and campaign landing pages.Partner with PMM, design, and web to turn positioning into clear, memorable website copy.Make Retell’s site feel less like generic SaaS marketing and more like the clearest explanation of where enterprise voice AI is going.Own Retell’s editorial quality barMaintain a high bar for clarity, taste, structure, and originality across customer stories, blogs, website copy, newsletters, and social content.Edit work from internal contributors so it sounds clear, credible, and human.Keep Retell’s content out of corporate-speak and closer to how great reporters, operators, and founders explain ideas.Turn customer conversations into messaging insightUse interviews and customer calls to surface language, objections, use cases, and proof points that should influence Retell’s broader messaging.Feed those insights back to PMM, sales, customer success, and leadership.Help Retell’s narrative stay grounded in what customers actually say, not what marketers wish they said.WHAT WE'RE LOOKING FORMust have:3-7 years in content marketing, editorial, or journalism, including B2B SaaS or tech experienceA portfolio of published work with range: customer stories, essays, launch contentProven end-to-end ownership of case studies or customer storiesComfortable with technical productsReporter instincts and editorial craftNice to have:Newsroom or tech media backgroundVideo fluency: can brief an agency shoot and film a scrappy walkthrough yourselfExperience with support, CX, or post-sales audiencesStartup experience, Series A through CHOW WE EVALUATEWe care less about checkboxes and more about:Whether your writing earns attention or fills a calendarWhether customers would say yes to a second interview with youWhether sales would actually send what you writeWhether you find the story everyone else missedYOU MIGHT THRIVE IFYou have 3-7 years in content marketing, editorial, or journalism, including B2B SaaS or tech experienceYou trained as a journalist, or write like one: fresh angles, strong ledes, zero corporate speakYou have owned customer stories end-to-end, not just polished someone else's interview notesYou can talk to an engineer about latency and a VP of CX about containment rates in the same afternoonYou ship weekly without anyone checking inJOB DETAILSCash: 170k - 240kEquity: Equity ProvidedLocation: Redwood City, CA, USUS Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT).OTHER BENEFITS100% coverage for medical, dental, and vision insurance$70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks$200/month wellness reimbursement (gym, fitness classes, etc.)$300/month commuter reimbursement (gas, Caltrain, etc.)$75/month phone bill reimbursement$50/month internet reimbursement COMPENSATION PHILOSOPHYBest Offer Upfront: Choose from three cash-equity balance options; no negotiation needed.Top 1% Talent: Above-market pay (top 5 percentile) to attract exceptional builders.High Ownership: Small teams, >$1M revenue/employee, and significant equity.Performance-Based: Offers tied to interview performance, not experience or past salaries. INTERVIEW PROCESSStage 1: Recruiter intro call + portfolio review (15 min)Stage 2: Phone round with hiring manager (30 min)Stage 3: Phone round with CMO (45 min)Stage 4: Final onsite with the team (2 hours)