Implementation Project Manager

About LatentLatent is the enterprise pharmacy intelligence platform, powered by a clinical agentic engine, that enables health systems to grow their pharmacy operations and serve more patients. One engine works across the pharmacy journey to identify patients who qualify for care, improve medication access, capture eligible prescriptions and support patients throughout treatment.Latent’s platform enables more than 60+ leading health systems that collectively serve an estimated 70 million people. Founded by Sri Somasundaram and Rishabh Jain, Latent has raised $80 million from Transformation Capital, Spark Capital, Conviction, General Catalyst, Y Combinator, and others.The RoleThe Implementation Project Manager is responsible for leading end-to-end onboarding and deployment projects for health systems adopting Latent’s platform. You’ll drive timelines, coordination, communication, and successful activation across clinical, IT, integration, and operational stakeholders.This role requires exceptional organization, customer-facing presence, and the ability to operate in the dynamic environment of a high-growth healthcare SaaS startup. You will ensure customers go live efficiently, achieve measurable value quickly, and are set up for long-term success.What You'll DoProject Leadership & Customer DeliveryLead full-cycle implementation projects – from kickoff through go-live and stabilization – across a portfolio of health system customers.Build and manage detailed project plans, timelines, milestones, and risk logs.Facilitate cross-functional meetings with customer IT, clinical operations, and technical teams (e.g., data integration, SSO, EHR workflows).Serve as the primary project point of contact, ensuring exceptional communication and alignment across all parties.Technical CoordinationCoordinate collection and validation of required technical inputs (integration specifications, data feeds, configuration requirements).Partner with Latent engineering, product, and clinical teams to ensure smooth handoffs and timely execution.Understand and translate technical requirements to non-technical stakeholders (and vice versa).Monitor progress of integrations (e.g., Epic, Cerner, Meditech) and escalate blockers proactively.Operational ExcellenceOwn project documentation, including requirements tracking, decisions, status updates, risk mitigation plans, and post-go-live handoff materials.Build repeatable processes and contribute to the evolution of Latent’s implementation playbooks and best practices.Track and report project KPIs (e.g., activation timelines, milestone adherence, customer readiness).Ensure clean transition to Support teams post-implementation.Customer Relationship & Change ManagementBuild trusted relationships with clinical and operational leaders at customer sites.Guide customers through workflow adoption, training readiness, and change-management planning.Ensure customer stakeholders understand project expectations, responsibilities, and timelines.Drive customer accountability to keep projects on track and on time.What We're Looking ForRequired3-7 years of project management experience in healthcare, SaaS implementations, or health IT.Strong understanding of healthcare environments – clinical operations, IT workflows, data integrations.Proven ability to manage multiple complex projects simultaneously.Excellent communication, meeting facilitation, and stakeholder management skills.Demonstrated ability to drive accountability and navigate competing priorities.Experience with project management tools (e.g., Asana, Jira, Smartsheet, Monday.com).Comfort operating in a fast-paced, ambiguous startup environment.PreferredExperience implementing solutions with EHR systems (Epic, Cerner, Meditech).PMP, CSM, or other project management certification.Background in clinical workflow optimization or healthcare operations.Prior experience in Series A-C SaaS or health-tech companies.Success in This Role Looks LikeCustomers consistently launch on time, on budget, and with high satisfaction.Clear, proactive communication minimizes surprises and escalations.Implementation cycles shorten over time due to improved processes and customer readiness.Cross-functional teams view you as a trusted coordinator and problem-solver.Customers transition seamlessly to Customer Success with strong early adoption signals.Nice to HaveInterest in healthcare, pharmacy, or health technologyWhy Join LatentBacked by top-tier investors including General Catalyst, Conviction, and Y CombinatorWork alongside a high-caliber team building products our healthcare partners loveWork on mission-critical problems at the intersection of AI and healthcareReal ownership and visibilityHigh-impact role on a small, fast-growing teamBenefitsCompetitive compensation, including meaningful equityMedical, dental, and vision insurance for employee and dependentsFlexible PTO policyPaid parental leaveFertility and family-building stipend through Carrot